REFUND POLICY

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Shipping Will Take 4 To 15 Days

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Please do not send your purchase back to the manufacture.

To start a refund, just go to our contact page and tell us the exact issue so we can start the return/refund process. 

You can always contact us for any return questions at: Phanzyfaces@gmail.com Or (818) 626 -9221 Support : Monday/Sunday 7am/6pm PST.

 

Additional non-retunable items:

-Gift cards

-Some health and personal care items

 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us video or a picture asap. So we can get the issue fixed for you.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-10 business days, for your bank or credit card company to process and post the refund.

Thank You.